Frequently Asked Questions

We dispatch orders within one business day and aim to deliver them within 7 days. Orders placed at the weekend or on a public holiday leave the next business day. The exact delivery time depends on the destination country and on DPD.

We ship your package once all products are available. If you've ordered a personalized item, for example, the delivery time may be longer. When your order contains a personalized product, the delivery time is indicated with the product.

When you're not at home, the courier will leave a note in your mailbox so you know where to pick up your package. This could be with your neighbors or at one of the pickup points.

Pots & Pretties has chosen DPD as a transport partner. You can have your package delivered at home or at work. You cannot pick up your order at Pots & Pretties itself.

When you're not at home, your order will automatically be offered to your neighbors and you'll get a note in your mailbox. Are your neighbors not at home? Then you'll also get a note and your products will be delivered to a pickup point. The package will be kept there for 30 days; if you don't pick it up, it will be sent back to us.

When you're not at home, your order will automatically be offered to your neighbors and you'll get a note in your mailbox. Are your neighbors not at home? Then you'll also get a note and your products will be delivered to a pickup point. The package will be kept there for 30 days; if you don't pick it up, it will be sent back to us.

No, currently you cannot change your delivery time.

No, you don't need to sign when we arrive at your door with your order.

When part of your order is missing, some items may still be on their way. Contact customer service via the form or send an email to info@potsandpretties.com and we will check the status of your shipment with DPD.

If the contents of your order are incorrect, let us know in the same way.

To make everything run more smoothly, please send photos of your order. In this case, it's best to email info@potsandpretties.com instead of using the contact form.

Shipping to Belgium, the Netherlands, Germany and Luxembourg costs €8.99 and is free on orders over €75. Shipping to France costs €12.99 and is free on orders over €100. If your order total including shipping is under €30, a €3 small-order surcharge applies.

Pots & Pretties takes great care in packaging your products to minimize the chance of breakage and damage. Pots & Pretties itself is not responsible for the transport of the ordered packages, but if you still find breakages or damages, please inform us within 7 working days via info@potsandpretties.com so that we can follow up closely and help you in the right way.

To help you faster, we would like to ask you to send some clear photos of the damaged product.

It's best to include photos of: - The product itself - The packaging - The box in which the product was delivered

We bear the costs of the return if it turns out that the fault lies with us. So wait with returning until you have received an answer to your email. For more info, you can always refer to our general terms and conditions.

We do absolutely everything to ensure that your product arrives to you intact. To prevent fragile orders from breaking during transport, we continuously try to develop the most optimal packaging.

Yes. We deliver to Belgium, the Netherlands, Germany, Luxembourg and France.

We send you a confirmation email when we've received your order. Also check your junk mail if you don't immediately find the confirmation.

We do our best to communicate the product data as accurately as possible, but are not liable for advice provided by us, printing and typographical errors on the website or technical data provided by suppliers or manufacturers.

Has the item you had your eye on suddenly disappeared from the webshop? There's a good chance the product will be available again soon. However, there are also a few exclusive items that are only sold for a limited time.

If you want to know if you can find your product on the webshop again soon, contact us via the contact form or send an email to info@potsandpretties.com.

Each product on the webshop has a maximum order quantity. When you want to order more than the maximum, you should request this via the contact form or send an email to info@potsandpretties.com.

When an item catches your eye after your order, you will have to follow the ordering procedure again. That's why it's useful to register, then everything goes much faster.

Your privacy is of great importance to us, which is why we communicate openly and transparently about how we handle your personal data. If you want to be on the safe side, you can read our privacy policy for more information.

Can I still change my order after I've placed it?

When an order has been placed and paid for, it is already being processed by our system. We therefore cannot change your order.

You can pay on the webshop with Bancontact, IDEAL, PayPal, Klarna, Revolut or simply with the card.

Paying by bank transfer is not possible at this time.

No, payment by bank transfer is currently not possible.

No, ordering is currently only possible within Europe, so customs fees do not apply.

Yes, the prices are inclusive of VAT.

There is no minimum order amount to order on our webshop!

When you want to receive an invoice, it's best to fill in the customer service contact form or send an email to info@potsandpretties.com. Note! An invoice is only possible for an order of minimum 150 euros excluding VAT.

Pots & Pretties works with the reputable partner Stripe for online payments, who handles everything properly. Stripe is a market leader in e-commerce and guarantees 100% security regarding the payments made.

For more info, please refer to the general terms and conditions section.

You can return the product up to 30 days after receipt without any motivation.

However, we would kindly and without any obligation like to ask you to always state the reason for the return. This allows us to continuously improve our products and service.

You can only return products in the condition that Pots & Pretties delivered them to you. Used or personalized products are never taken back. It is important that the products are returned in the original and undamaged packaging.

When you wish to return your order, you are free to return the entire order or just a part of the order.

Note! Shipping costs are only refunded if the entire order is returned. The return costs are never refunded.

We refund your return within 14 days of receiving it in good condition, to the payment method you used for the purchase.

We refund the purchase price of the returned items. If you return the entire order, the original delivery costs are refunded as well. Return shipping costs are at your own expense.

No, unfortunately you cannot track the status of the return. So keep the proof of the return in case something goes wrong, then we can help you more smoothly.